The Bark Avenue & Co. Experience Guide
At Bark Avenue & Co., every detail is thoughtfully designed to provide a refined, structured, and elevated experience for both you and your dog.
Our policies are not simply guidelines—they are part of the intentional care, safety, and luxury standard that defines our brand.
The answers you’re looking for are always at your reach when you choose to do business with Bark Avenue & Co. We’re constantly updating our FAQs below in order to reflect important company updates. If you can’t find the answers you’re looking for, please reach out - our team is always ready to help. For FAQ for your desire of purchasing one of our dogs, please click the link below.
Our Pricing Philsophy
At Bark Avenue & Co., our pricing reflects the level of care, expertise, and attention to detail that each guest receives—rather than size alone. While your dog may be small, the time, skill, and precision required to deliver a beautifully finished groom often remains the same, and in many cases, can be even more intricate.
Our services are thoughtfully curated to provide a calm, one-on-one experience, ensuring your dog is handled with patience, care, and intention from start to finish. This includes premium products, individualized styling, coat maintenance, and a stress-free environment tailored to your dog’s comfort.
Each appointment is reserved exclusively, allowing us to focus on quality over quantity—an approach that defines the Bark Avenue & Co. standard.
Our pricing is a reflection of this elevated experience, where every dog—regardless of size—is treated with the same level of luxury, precision, and care.
Why don't Bark Avenue & Co., LLC accept CashApp payments?
At Bark Avenue & Co., every detail of our experience is intentionally designed to reflect a refined, secure, and seamless standard of service. For this reason, we exclusively accept payment methods that align with our commitment to professionalism, transparency, and client protection.
While platforms such as Cash App offer convenience, they do not provide the level of security, accountability, or integrated record-keeping required to support our concierge-style operations. Our approved payment methods allow for secure transactions, detailed service tracking, and a streamlined experience from booking to checkout.
This approach ensures that every interaction—from reservation to final service—is handled with the care, discretion, and structure that our members expect. It also allows us to maintain accurate records for your account, making future bookings, service history access, and overall account management effortless.
At Bark Avenue & Co., our policies are designed not only for efficiency, but to uphold the elevated standard of trust, safety, and sophistication that defines our brand.
To book you require a credit card, will my card be charged to book?
At Bark Avenue & Co., a card on file is required to secure your reservation and ensure a seamless, concierge-level booking experience. This allows us to thoughtfully reserve time exclusively for your dog and maintain the integrity of our carefully curated schedule.
A card is not automatically charged at the time of booking unless a reservation deposit is required to confirm your appointment. Any applicable deposits or service charges will always be clearly communicated in advance, ensuring complete transparency.
Maintaining a secure card on file also allows for a smooth and effortless checkout experience following your dog’s visit, as well as the application of any applicable late or extended care fees if needed.
For your peace of mind, all payment information is stored within a secure, encrypted system, and access is limited in accordance with our commitment to privacy and discretion.
This process is designed to provide both convenience and a refined level of service, ensuring every guest receives the elevated experience that defines Bark Avenue & Co.
Client Registration & Guest Profiles
At Bark Avenue & Co., we offer more than services—we provide a refined, members-only experience designed with your dog’s safety, comfort, and overall well-being in mind. To maintain this elevated standard, all clients are required to complete a brief registration prior to booking.
Registration allows us to securely keep a card on file, verify current vaccination records (including contacting your veterinarian when needed), and ensure all required care agreements are completed before your dog’s visit.
As part of this exclusive experience, registration also grants you access to your dog’s personalized service reports—keeping you connected with updates from their grooming appointments, resort stays, or daycare visits.
By maintaining up-to-date vaccinations and completed documentation, we are able to uphold a clean, safe, and trusted environment for every guest entrusted to our care.
Why is there an additional fee if I am outside of policy to pick up my dog from their grooming appointment?
At Bark Avenue & Co., each appointment is thoughtfully reserved to provide a calm, one-on-one experience for every dog in our care. Due to our intimate setting, we are able to accommodate one guest at a time, allowing us to deliver the highest level of attention and detail.
We kindly ask that all clients arrive promptly for both drop-off and pick-up. Timeliness ensures that each guest receives their full, uninterrupted experience. Late arrivals or delayed pick-ups may impact subsequent appointments and the overall flow of our day. As such, late fees may be applied, and in some cases, appointments may need to be adjusted or rescheduled.
Looking ahead, as we expand into daycare and overnight resort services, your dog’s comfort and well-being will remain our top priority. Extended stays require proper care, including supervised playtime, bathroom breaks, and feeding. It would not align with our standards of care to have any dog remain beyond their scheduled time without these essential services.
For this reason, a grace period is provided, after which additional care fees may be applied for late pick-ups. These policies allow us to uphold the level of excellence, compassion, and structure that defines the Bark Avenue & Co. experience.
Why are deposits needed at the time of appointment?
At Bark Avenue & Co., each appointment is thoughtfully curated and reserved to ensure a seamless, elevated experience for every guest. Due to the high demand for our services and our limited daily availability, all appointments are secured with a reservation deposit.
Once your appointment request has been approved, a four-hour window is provided to confirm your reservation by submitting your deposit via card on file. This allows us to thoughtfully plan each day and ensure every guest receives the dedicated attention they deserve.
If a deposit is not received within this timeframe, the appointment will be placed on a 24-hour courtesy hold (waitlist), while the time slot becomes available to other clients. Should the reservation remain unsecured after 24 hours, it will be released. Clients are always welcome to rebook based on availability.
As part of our commitment to building lasting relationships, reservation deposits are waived for our established VIP and recurring clients—an exclusive benefit of our loyal Bark Avenue & Co. community.
This policy allows us to maintain the level of structure, care, and intentional service that defines the Bark Avenue & Co. experience.
I'm not computer savvy, why can't I just message or call to book?
At Bark Avenue & Co., we understand that navigating online systems may feel unfamiliar at times, and we are always here to make your experience as effortless as possible. Our booking process has been thoughtfully designed to place everything you need at your fingertips—any time, day or night.
While our team is not always available to accommodate calls, our online booking system offers full access to our services, pricing, and curated add-ons, allowing you to select the experience that best suits your dog with ease and clarity.
In addition, your privacy and security are of the utmost importance to us. During the booking process, certain personal and pet care information is required—details that are securely collected through our protected system and are never requested over the phone, social media, or messaging platforms. This ensures your information remains safe and handled with the highest level of discretion.
We kindly encourage all clients to create an account for a seamless experience, allowing you to securely store your information, manage appointments, and access your dog’s service history at any time.
To maintain the integrity, efficiency, and elevated standard of care that defines Bark Avenue & Co., all appointments are reserved online or in person.
What is your return and shipping policy for store products?
Bark Avenue & Co., LLC is committed to providing a sales experience that meets the unique needs of each customer However, please note that all sales are final and we do not allow exchanges for our dog clothing products. Thank you for your understanding.
We pride ourselves on our shipping and will ship your order within 24 hours of receiving confirmation. You will receive a confirmation email with tracking information once your order has been shipped. If you need to make any changes to your address, please email us with your order number within 12 hours of placing your order. Please note that we are not responsible for lost packages once they have been shipped.