**Shipping Policy**

Thank you for shopping with us. We are committed to processing and shipping your order as quickly as possible.

 

**Order Processing Time**

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​All orders are processed within **1–3 business days** after payment is received. Orders are not processed, shipped, or delivered on weekends or holidays.

 

If we experience a high volume of orders, processing times may be slightly delayed. If there will be a significant delay in shipment of your order, we will contact you via email.

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**Shipping Rates & Delivery Estimates**

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Shipping costs are **calculated based on the destination and shipping method selected at checkout**. The total shipping cost will be displayed before you complete your purchase.

 

Delivery times vary depending on the shipping carrier and the location where the order is being delivered.

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**Shipment Confirmation & Order Tracking**

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Once your order has shipped, you will receive a shipment confirmation email that includes your tracking number so you can monitor your package.

 

**Incorrect Shipping Information**

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Please ensure that your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

 

**Lost or Stolen Packages**

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Once a package has been handed over to the shipping carrier, we are not responsible for lost or stolen packages.

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If you experience an issue with delivery, please contact the shipping carrier directly using your tracking information. If you have any questions regarding your order or shipping, please contact us and we will be happy to assist you.

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Return & Refund Policy

Thank you for shopping with us. We want you and your pup to love every purchase.

 

Returns
We accept returns within 14 days of delivery. To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags attached.

To initiate a return, please contact us with your order number and the reason for the return. Once your return request is approved, you will receive instructions on how to send your item back. Return address: 

1270 Wortham Street

Greenville, MS 38701

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, washed, or damaged after delivery.

Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within several business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the item and packaging so we can resolve the issue as quickly as possible.

Exchanges
If you need a different size or item, please contact us and we will do our best to assist with an exchange depending on product availability.

If you have any questions about returns or refunds, please contact us and we will be happy to help.

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Klarna Paying Customers

If any of our customers uses Klarna to pay for their products, please note that a full refund is issued within 14 days of delivery (items must be unopened/unused for sanitary reasons to qualify. There is no restocking fee or credit or exchange for this method of payment.